ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.
How is ICMI Virtual Training different than standard online training?
- ICMI Virtual Training features live instruction. Standard online training is pre-recorded.
- ICMI Virtual courses are scalable, and can be run at more than one contact center.
- The ICMI Virtual Training platform provides tools for networking.
Why Go With Virtual?
Interactivity

Our online classroom environment allows for a higher level of interactivity and collaboration than traditional online training options. Ask questions, get feedback, and more, all from your computer.
AND
Efficiency

Not only are virtual courses interactive... they are also highly-efficient and cost effective. ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training.
Live-Virtual Course Calendar
Date |
Course |
Price |
|
April 8-9, 2021 |
Contact Center Management Boot Camp |
$1,699 $1,299 |
View Course |
April 16, 2021 |
Multichannel Communications for Agents |
$399 |
View Course |
April 29-30, 2021 |
Succeeding With Metrics |
$1,699 $1,499 |
View Course |
May 4, 2021 |
Managing Difficult Customers |
$399 |
View Course |
May 10-13, 2021 |
Supervisor Leadership Development Program |
$2,799 $2,199 |
View Course |
May 13-14, 2021 |
Contact Center Management Boot Camp |
$1,699 $1,299 |
View Course |
May 17-20, 2021 |
Workforce Management Boot Camp |
$2,799 $2,199 |
View Course |
May 24, 2021 |
Workforce Management Principles |
$699 |
View Course |
June 10-11, 2021 |
Contact Center Management Boot Camp |
$1,699 $1,299 |
View Course |
June 24-25, 2021 |
Customer Experience Accelerator Boot Camp |
$1,699 $1,499 |
View Course |
June 28, 2021 |
Workforce Management Principles |
$699 |
View Course |
July 15-16, 2021 |
Trainer Development Workshop |
$1,699 $1,299 |
View Course |
July 23, 2021 |
Multichannel Communications for Agents |
$399 |
View Course |
August 4, 2021 |
Managing Difficult Customers |
$399 |
View Course |
August 5-6, 2021 |
Succeeding With Metrics |
$1,699 $1,499 |
View Course |
August 9-12, 2021 |
Supervisor Leadership Development Program |
$2,799 $2,199 |
View Course |
August 13, 2021 |
Workforce Management Principles |
$699 |
View Course |
August 26-27, 2021 |
Contact Center Management Boot Camp |
$1,699 $1,299 |
View Course |
September 20-23, 2021 |
Workforce Management Boot Camp |
$2,799 $2,199 |
View Course |
September 29-30, 2021 |
Customer Experience Accelerator Boot Camp |
$1,699 $1,499 |
View Course |
October 7-8, 2021 |
Trainer Development Workshop |
$1,699 $1,299 |
View Course |
October 18-19, 2021 |
Contact Center Management Boot Camp |
$1,699 $1,299 |
View Course |
October 22, 2021 |
Multichannel Communications for Agents |
$399 |
View Course |
November 1, 2021 |
Managing Difficult Customers |
$399 |
View Course |
November 2-5, 2021 |
Workforce Management Boot Camp |
$2,799 $2,199 |
View Course |
November 4-5, 2021 |
Succeeding With Metrics |
$1,699 $1,499 |
View Course |
November 8-11, 2021 |
Supervisor Leadership Development Program |
$2,799 $2,199 |
View Course |
November 11-12, 2021 |
Contact Center Management Boot Camp |
$1,699 $1,299 |
View Course |
November 17, 2021 |
Workforce Management Principles |
$699 |
View Course |
December 9-10, 2021 |
Customer Experience Accelerator Boot Camp |
$1,699 $1,499 |
View Course |
Cancellation Policy
Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to ICMI@Informa.com. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.
Virtual Classroom Training
Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.
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