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Agent Development Program

This comprehensive training program provides agents with a complete foundation of customer service and contact management skills.

Managing Customer Contacts with Quality

Agents will learn and practice contact-handling skills, including active listening, call control, word choice, and more.

Managing Customer Contacts with Quality | Virtual Symposium

Agents will learn and practice contact-handling skills, including active listening, call control, word choice, and more.

Managing Difficult Customers

Teaches agents valuable strategies for dealing with a variety of difficult customer interactions and managing stress.

Managing Difficult Customers - Virtual Symposium

Teaches agents valuable strategies for dealing with a variety of difficult customer interactions and managing stress.

An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.