Join us on Wednesday, November 18, at 2:00 PM ET for an interactive and informative hour where we will help your team thrive regardless of what the future holds.
It has been an exciting year for customer experience. Consumers dramatically changed how they buy and how they reach us for help, and companies innovated quickly to meet new operational requirements and launch new services to meet demand. Only time will tell when shuttered services return to operation, but we can be confident that the world has irreversibly changed. We've all learned new and better ways of getting things done, and consumers have, too!
Customers are increasingly reaching out on their channel of convenience, expecting empathetic and personalized, when and where they need help, without delay. Organizations must carefully balance responding to increased demand while controlling costs and optimizing scarcer resources. Contact centers also face renewed challenges to train, retain, and engage agents in disconnected environments. We have one choice: innovate or perish. This webinar will help your team thrive regardless of what the future holds.
You'll walk away understanding:
- Why self-service is imperative to modern customer care, and how to take on or transform your self-service program
- How knowledge management lays the foundation for effective customer service and enables future self-service offerings
- Changing customer channel preferences and the factors that drive customers to new avenues of engagement
- The impact of cutting-edge technology on contact centers' ability to achieve desired service levels while controlling costs
Reserve Your Spot!