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You Don't Need a Crystal Ball! How to Anticipate Customer Needs

A few years ago, this question was posted on Quora: What does excellent customer service mean to you? (You can read the full thread here.)

One of the responses? Great customer service anticipates customer needs.

How can the contact center do a better job of providing anticipatory service? We asked #ICMIchat participants to share their thoughts. Here are a few answers.