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Characteristics of Great CX Leaders

Spotlight on Strategy: Join us at ICMI Contact Center Connections from October 28-30 in Chicago where we'll honor our 2019 Customer Experience Movers & Shakers.  

In 2018, ICMI released its first list of Customer Experience (CX) Movers & Shakers. This fall, we'll celebrate the 2019 honorees at ICMI Contact Center Connections. We asked #ICMIchat participants to share the characteristics they've noticed in their own CX heroes. Here are a few of the answers.