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Contact Center Site Certification

ICMI Contact Center Site Certification Banner

 

ICMI Site Certification is a globally-recognized stamp of approval for achieving contact center excellence across all areas of operation. Participating organizations are assessed based on a set of industry standards for contact center best practices - the ICMI Site Certification Standards.

Through the ICMI Contact Center Site Certification Program, organizations take part in a process that employs a mix of specialized tools, cross-industry best practices, assessments, and proven recommendations that deliver sustained contact center efficiency and effectiveness . Contact centers are are guided through all phases by a team of expert auditors that will prepare the organization for the Site Certification Assessment. Passing this assessment earns the participating organization an official ICMI Site Certification - the ultimate form of recognition for contact center excellence.

For any organization that does not meet the requirements, or that needs additional assistance with implementing the recommended solutions, additional support is available. Get started today - Contact ICMI Consulting.



Download a sample report from an official ICMI Contact Center Site Certification assessment.

Sample Report





ICMI Contact Center Site Certifications consist of 4 stages:

 

ICMI Contact Center Site Certification - Step 1

Our auditors will gather all data required to assess your contact center operation’s level of performance.


ICMI Contact Center Site Certification - Step 2

ICMI consultants will evaluate your performance against the ICMI Certification Standards for contact center best practices.


ICMI Contact Center Site Certification - Step 3

For standards that are not met, ICMI will create a plan of action to help you meet requirements and bridge the gap to best practices.


ICMI Contact Center Site Certification - Step 4

Success! Once the certification standards are met, you'll become an ICMI Certified Contact Center Operation.


 

Learn more by downloading the brochure:

ICMI Contact Center Site Certification brochure