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Online Training Courses

ICMI Online Call Center Training Courses

Call Center Training | Any time. Any place. Any pace.

ICMI’s Online call center training brings our cutting-edge course content and 30+ years of industry expertise directly to your fingertips. Our interactive, on-demand platform provides learning at the highest level of flexibility, allowing students to navigate their busy schedules and concentrate on specific areas of need. ICMI's results-oriented approach to online training will bring your team up to speed on critical skills quickly and efficiently.


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Online Courses:

Handling Difficult Customers | 2.5 Hours
  Who Should Attend:
  • Agents
  Topics Covered:
  • Avoiding escalations
  • Managing stress
  • Controlling the call
  • Choosing your words
  • Managing difficult customers


Customer Management Basics | 2 Hours
  Who Should Attend:
  • Agents
  Topics Covered:
  • Asking effective questions
  • Active listening
  • Building rapport
  • Using your voice
  • Expressing empathy


Sales Skills Essentials | 2 Hours
  Who Should Attend:
  • Agents
  Topics Covered:
  • Developing a selling attitude
  • Building product knowledge
  • Presenting for sales
  • Understanding people and buying
  • Selling, step-by-step


ICMI's Online Courses Are:

Expertly-Designed Online Call Center Training

Our courses were designed by industry leaders, who know how to ramp up skills quickly in a fast-paced environment.

Cost Effective Call Center Training Online

These online, on-demand courses provide an efficient, cost-effective means of training call center professionals.

Results-Oriented Call Center Training Online

Course material focuses on real-world objectives that have specific and long term impacts on performance.

How It Works:

Once you’ve found an online course you’d like to purchase, you will select the number of students who can access the course. The pricing is based on the number of students you’d like to give access to for training. Students can then create a login to access the course and train from any computer with internet access on demand, at any time that suits them.

Each course takes between 2 and 3 hours to complete, and is broken into modules for a more digestible learning experience. Students may complete the modules at their own pace, save their progress, and re-watch course content as often as they’d like.


# of Students Price Per Student
1-4 $199
5-15 $169.15
16-29 $139.30
30-59 $119.40
60+ Custom Pricing

*Important* - To receive bulk pricing (5+ students), you must complete the bulk purchase form:


Want a Detailed Proposal?

Get more information on ICMI Training by calling 800.672.6177 or by filling out this quick form:


Virtual Classroom Training
ICMI Online Training provides interactive and efficient onDemand courses for call center professionals.