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Customer escalations are often caused by agent behavior, the customer not liking the answer, or the customer not wanting to wait for the agent to research or talk with a supervisor.
This short course addresses these three categories with tips and suggestions for avoiding the escalation, as well as avoiding word choices that cause escalations, and how to handle the person who wants to escalate right after the greeting.
Curious about our online training platform? Test it out at no cost, through our Free Online Training Demo of the "Customer Management Basics" course.
For purchases of 5+ students, see Pricing section