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Contact Center Courses

Prepare to Outperform

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.

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Talent Management Workshop
Explore strategies and techniques for overcoming challenges with engaging, training, and retaining contact center staff.
Trainer Development Workshop

Uncover attitudes, techniques, and tools that make contact center training more effective.