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Contact Center Courses

Prepare to Outperform

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.


15-40% off all training for customer service week


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Contact Center Strategy
Provides the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process
Customer Experience Accelerator Boot Camp

This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.

Succeeding with Metrics

This interactive, consultative workshop – facilitated by industry expert Jeff Rumburg – will provide a comprehensive overview of best practices in performance measurement and management for Contact Centers.

More than Metrics

Learn how to harness contact center metrics and data in order to drive performance.

Engaging and Retaining Workshop
Explore strategies and techniques for overcoming challenges with engaging, training, and retaining contact center staff.
Small Contact Center Workshop

Learn how small contact centers can immediately achieve greater performance.