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Contact Center Courses

Prepare to Outperform

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.

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Essential Skills and Knowledge for Effective Contact Center Management

Learn the fundamental principles of contact center management that build exceptional operations and careers.

SymposiumClient SiteVirtual Classroom
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The Workforce Management Bootcamp

A comprehensive, four-day workshop that integrates all aspects of workforce management to improve forecasting and staffing efficiency.

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Supervisor Leadership Development Program

Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.

SymposiumClient SiteVirtual Classroom
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Contact Center Strategy
Provides the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process
SymposiumClient SiteVirtual Classroom
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Customer Experience Accelerator Boot Camp

This interactive two-day workshop focuses on how to build your Customer Experience (CX) Maturity Model.

SymposiumClient SiteVirtual Classroom
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Succeeding with Metrics

This interactive, consultative workshop – facilitated by industry expert Jeff Rumburg – will provide a comprehensive overview of best practices in performance measurement and management for Contact Centers.

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