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Contact Center Courses

Prepare to Outperform

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.


15-40% off all training for customer service week


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The Workforce Management Bootcamp

A comprehensive, four-day workshop that integrates all aspects of workforce management to improve forecasting and staffing efficiency.

Next Level Workforce Management
Expand your knowledge of workforce management beyond the basics.
Workforce Management Principles
This course looks at building an introductory-level foundation of workforce management knowledge and skills.