Advertisement

Call Center Resources & Insight

Sort By:

Article
ICMI's Top 5 Articles of June 2019
There's never been a more exciting time to work in customer service, but delivering exceptional customer experiences requires continual learning. At ICMI, we're committed to equipping you with the tools, resources, and... Read More

Article
How Trainers Can Overcome Obstacles to Learning
What is a trainer’s primary job? (Pick one) A.    Present content B.    Convey knowledge and skills to others C.    Make training fun D.    Facilitate learning activities E.    Remove obstacles to learning We... Read More

Article
ICMI's Top 5 Articles of May 2019
There's never been a more exciting time to work in customer service but delivering exceptional customer experiences requires continual learning. At ICMI, we're committed to equipping you with the tools, resources, and... Read More

Article
Attendees Share Their Top Takeaways from Contact Center Expo 2019
Couldn't  join us this year for Contact Center Expo? Were you there, but wondering what other attendees took away from the week? We've got you covered! This week during #ICMIchat, we did... Read More

Article
How to Train Your Agents for the Next Generation of Contact Center Work
Since the dawn of time, humans have used technology to improve the way we live. From our earliest forays into fire-making to building the first cars, it’s human ingenuity which has helped... Read More

Article
ICMI's Top 5 Articles of April 2019
There's never been a more exciting time to work in customer service, but delivering exceptional customer experiences requires continual learning. At ICMI, we're committed to equipping you with the tools, resources, and... Read More

Article
Friday 5: ICMI's Top Articles of March 2019
There's never been a more exciting time to work in customer service but delivering exceptional customer experiences requires continual learning. At ICMI, we're committed to equipping you with the tools, resources, and... Read More

Article
Simple Ways to Make Agent Training More Engaging
This week, contact center training expert Sheri Kendall-duPont joined us as an #ICMIchat guest host. She asked probing questions and shared her thoughts on ways to get better results from agent training.... Read More

Article
Friday Five Featured Reading: The Top 5 Articles of February 2019
There's never been a more exciting time to work in customer service but delivering exceptional customer experiences requires continual learning. At ICMI, we're committed to equipping you with the tools, resources, and... Read More

View More Content