Let's talk CX Metrics: the right mix, dashboards, and leveraging the data.
According to 2018 ICMI Research, customer experience strategy is a top priority for contact center leaders this year. The challenge? Determining which KPIs to use to track success, and interpreting all the data already available to drive meaningful results.
Join us on March 20 as we walk you through the ins and outs of CX metrics, and help you discover new ways to understand even the most complex customer feedback. We’ll also show you how the contact center can deliver actionable insights that will fuel success across the rest of the business.
During this webinar, you will learn:
- How to determine the right mix of CX metrics for your team
- How to design dashboards that measure what matters most to customers and inspire agents to deliver
- How to better leverage contact center data to drive operational excellence
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Reserve your spot!