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Call Center Training

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ICMI: Your Partner For Call Center Training & Education

With over 30 years of industry experience, ICMI offers highly interactive, consultative-based, and highly-rated call center training and education for all levels and roles. Our content focuses on critical areas such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).



Why Train with ICMI?


Call Center Training Expertise

Expertise


We’ve been training call center professionals longer than anyone else on the market today. We know what works, what drives value, and how to stay ahead of the game.


Full service call center education

Full -Service


With a wide range of 20+ call center courses, vital training topics in every major role, and 4 different online/in-person course delivery options, ICMI is the ultimate one-stop-shop.


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Results-Oriented


ICMI set the standards for effective call center training. We utilize a results-first approach to all course content, featuring highly interactive, real-world elements proven to drive value.



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Browse through ICMI's full list of call center training courses.

COURSE LISTING


Download the Training Catalog containing a complete list of ICMI offerings and services.

TRAINING CATALOG


Have a specific question about ICMI Training offerings? Get your answers here.

REQUEST INFO


Special Training Offers >>




By choosing ICMI for your call center training, you're not just getting cutting-edge courses, you're getting a lifelong professional development partner. We're fully dedicated to this industry and motivated by seeing our partners optimize their operations and transform their careers.



Course Delivery Methods


Online Training

ICMI Online Call Center Training icon

Type: On Demand

Location: Your computer

Benefits:

These self-paced courses are ideal for ramping up call center agents on critical skills. Our online training has interactive elements baked right into the courseware, providing convenience without sacrificing quality.

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Client Site Training

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Type: Live Trainer

Location: Your contact center

Benefits:

Have an ICMI expert deliver one or more courses directly to your contact center. This delivery method is cost-effective for large groups, and can consist of course content that is customized to your company's exact needs.

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Live-Virtual Training

ICMI Virtual Call Center Training Icon

Type: Live Trainer

Location: Your computer

Benefits:

Combines live training & online learning into a convenient and interactive hybrid. Ask questions, get feedback, and collaborate with others within ICMI's virtual classroom environment. No travel required.

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Training Symposiums

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Type: Live Trainer

Location: Varies (3X per year)

Benefits:

Public training designed specifically for contact center leaders. This delivery method features a customizable schedule of multi-day courses, networking, and our most collaborative and immersive learning environment..

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ICMI Training Special Offers and Announcements

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Explore the highly-valuable powers of the Super Agent. Online Training Offer Inside!


ICMI Summer Training Savings

 

Free Online Training Demo

Take our online, on demand training platform for a spin.


Download the New Orleans ICMI Symposium brochure

 

ICMI Training Symposium heading to New Orleans!

Join peers and ICMI experts for immersive live-training in New Orleans, March 23-26.



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