ICMI: Your Partner For Call Center Training & Education
With over 30 years of industry experience, ICMI offers highly interactive, consultative-based, and highly-rated call center training and education for all levels and roles. Our content focuses on critical areas such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).
Why Train with ICMI?
ICMI courses and instructors reflect the knowledge and experience from 30+ years of successful contact center training.
Our 24 different call center courses cover critical topics in every major role, so you can overcome obstacles at any level.
By choosing ICMI for your call center training, you're not just getting a course, you're getting a lifelong professional development partner. We're fully dedicated to this industry and motivated by seeing our partners optimize their operations and transform their careers.
Browse through ICMI's full list of call center training courses.
Download the Training Catalog containing a complete list of ICMI offerings and services.
Have a specific question about ICMI Training offerings? Get your answers here.
Course Delivery Methods
Type: On Demand | Location: Your computer
- Self-paced coursework
- Convenient and cost-effective
- Interactive elements baked-in
Type: Live Trainer | Location: Your computer
- Combines live & online training
- Convenient and interactive
- Cost effective (no travel required)
Client Site Training
Type: Live Trainer | Location: Your center
- Cost-effective for large groups
- Customizable course content
- Streamable at multiple locations
Type: Live Trainer | Location: Varies (3X per year)
- Customizable schedule
- Highly immersive atmosphere
- Networking & collaboration
ICMI Training Special Offers and Announcements
Summer Training Savings
Make anywhere your office this summer with 15% off ICMI E-Learning courses.
ICMI Training Symposium heading to San Diego!
Join peers and ICMI experts for immersive live-training in San Diego, Nov 18-21.
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