ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
ICMI can work with you and your team to create a more motivated and proactive workforce, which can be an enormous asset to an organization - providing:
Better supervision and coaching, which ultimately leads to reduced attrition rates and higher efficiency.
A better understanding of hiring and retaining contact center employees across all levels.
A holistic view of quality assurance that accounts for all factors effecting employee performance and satisfaction.
Increased and sustained contact center productivity through improved employee engagement.
ICMI consulting will help you bring your contact center's employees up to peak efficiency. Learn more about the specific processes and procedures involved in this consulting solution by downloading the brochure: